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  1. #1
    Junior Member Stevie Cadzz's Avatar
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    2009 Cadillac Crystal Red XLR Platinum

    Default Newer member first post.

    I'll get the introduction out of the way first lol. The name is Steve, but in the neighborhood (Little Italy in The Bronx, NY) they call me Stevie Cadillacs. Earlier in life I was a GM Tech, then became a service writer and eventually a service manager before leaving dealership life, realizing that unless I owned the damn dealership, I'd never be able to fully change the way customer service, repair work and efficiency were handled. I eventually became an operations manager in a large, well know and top notch transmission shop and was able to fully implement my automotive business plan too much success over a 20 year period. Eventually the owner passed away unfortunately and the business was closed. It happened a GM of a dealership that knew me and my work and customer service ethic, found out I was available and made me an offer that I couldn't refuse to run his service department at another GM dealer. This service department was last in the brand among all the other dealers on the East coast and was in complete shambles. The place was a dump, customer service had a consistent one star rating and had the worst reputation and comeback rate I have ever seen. So why you ask, would I take such a job? Because I love GM and If a service department is run right, where people are treated like family, vehicle concerns are understood and fixed the first time,it's a great atmosphere for everyone involved (both customer and brand employees) to take pride in the brand they love. So of course, I rolled my sleeves up and put in the work to right the ship. After only 6 months, I had brought the service department to certified service status and number 11 in the brand. The turn around was so fast and dramatic that I had 4 reps from headquarters in detroit, plus my local service rep all sitting in my office asking me what the hell I did to turn it around so quickly. I explained to them that my philosophy was very simple and cultivated from a very young age in my neighborhood. Take care of the customer! If you focus on the numbers, the customer service and customers will fade away, but if you focus on the customer going above and beyond their expectations, that the numbers would all fall into place. Quite simple really. They were all on board and more than happy to throw accolades and and any help they could at us, as well as take all my advice and make it happen. Unfortunately ownership was not and after I told them the warranty administrator who would not warranty claims for people within our discretion and the tech who was squirting power steering fluid on perfectly good steering racks to make time had to be let go they would not do it. They chose not to do it because they both had been with them the longest and as I explained that was why they both needed to go. They were working together and not only hurting Gm but more importantly the customer. So once again, I left dealership life as I was not going to hurt my years of a good name. I now own a pawn shop which is a huge change but fun lol. One day, maybe I'll have my own cadillac dealership and you and all your XLR's will find a home to have any of your precious Cadillac's concerns addressed with pride and care. Now that that's over, lets get to the car. (s) lol.

    They call me Stevie Cadillacs because I always have them, usually a few. I think Cadillac is the most beautifully styled and most luxurious car brand on the market. There's nothing like a Caddy. I've had so many over the years that if i had them all in one shot I could open a Cadillac dealer. lol. From my first Caddy (a two year old stolen recovery 85 Coupe deville) back in my teens at 19, thru Eldorados and other devilles there is just nothing like them. But recently years have seen me have a love for the 06'-11' DTS's. I love that car... so much so I have three of them lol. But the car I wanted the most, the absolute pornstar of cars was the XLR for me. In particular the 2009. for a couple of years i've been searching for the right deal and almost pulled the trigger on a pristine garage kept 06' that is owned by a GM exec since new. But he wanted big big dollars and I walked away from it. I like my cars 1 owner(maybe two) and dealer maintained. January I was visiting mom in Florida for her birthday and while scrolling thru Letgo I noticed this beautiful looking two owner 09' in Crystal Red with 39k miles, all the original and dealer maintenance, paperwork at a very reasonable price, and after much negotiating back and forth it was on a Tractor trailer heading up here to NY to slide into the empty spot in the garage waiting for it. As it turns out, it appears that there was only 8 of these made in platinum with this color combo as far as I can see. Someone please correct me if I'm wrong.

    This car is everything i've wanted and more. I cant say enough good things about it, and aside from the price gouging on discontinued parts that goes on, this Cadillac experience is heaven. Unfortunately it has a few issues that I will address a little at a time along the way to bringing it back to as close as new as I can get it. The previous owner took it out of the garage and left it outside in the hot alabama sun so that the new car could go in the garage leaving me with some degree of faded paint on top and badly sun burned and cracked headlights as well as a cracked left tail light. Other than the heated steering wheel being in op, the car is mechanically new. The will be addressed easily at my local body shop. This guy is as OCD as I am and does the local Ferrari and Maserati Dealer and customer work so whatever he says needs to be done to make it perfect, it will get. As far as the headlights... well that's where i'm screwed as i'm sure you all know. I still get all my GM parts at cost and in fact I collect Original OEM Cadillac parts for the DTS's and now XLR's but i'm finding it very hard to locate a set of clean headlights at a reasonable price (found new ones at 5k-7k per side) and the same for the tail light. If anyone has any suggestions, i'd be more than appreciative. Also, can someone let me know how to upload a pic of it for the profile pic as well as uploading pics in general on this site?

    Nice to meet you all,
    Steve
    Last edited by Stevie Cadzz; 05-13-2020 at 09:05 PM.

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  3. #2
    Site Administrator Rob's Avatar
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    Wow! Awesome intro and glad to have you here with us Steve!

    My Italian grandfather was like you - he absolutely LOVED Cadillacs and was a Dodge and Cadillac Service Manager all his life. He owned several of them and his pride and joy was a 1985 Fleetwood Brougham. When the Cimarron came out, he was appalled and called it a "toilet" in Italian.

    I've been the Marketing Director for a Chevrolet / Cadillac dealership the last four years. Believe me, I feel your pain! LOL


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  5. #3
    Junior Member Stevie Cadzz's Avatar
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    2009 Cadillac Crystal Red XLR Platinum

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    Thanks Rob, and the word Nonno would use is probably the same one I use... Peeshadoo and the cimarron def was worthy of that. Oh you definitely feel my pain then. How do I upload a profile pic and others of the car my man?

    Steve

  6. #4
    Site Administrator Rob's Avatar
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    In the upper right hand corner, click on MY PROFILE - from there you can upload a profile photo and an avatar that will appear in your posts.

    Quote Originally Posted by Stevie Cadzz View Post
    Thanks Rob, and the word Nonno would use is probably the same one I use... Peeshadoo and the cimarron def was worthy of that. Oh you definitely feel my pain then. How do I upload a profile pic and others of the car my man?

    Steve


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  8. #5
    Junior Member Stevie Cadzz's Avatar
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    2009 Cadillac Crystal Red XLR Platinum

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    figured out how to get a couple of pics up, but still can't figure out the avatar/profile pic. lol

  9. #6
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    All Trans in Nanuet and Vail Buick/GMC in Bedford?

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  10. #7
    Site Administrator Rob's Avatar
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    Quote Originally Posted by Stevie Cadzz View Post
    figured out how to get a couple of pics up, but still can't figure out the avatar/profile pic. lol
    Steve, try this:

    https://www.xlr-net.com/forums/profi...?do=editavatar


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  12. #8
    Junior Member Stevie Cadzz's Avatar
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    Perfect, thanks my man. You're the best.

  13. #9
    Newer member first post. CNC's Avatar
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    2006 Gold Mist XLR & 79' Eldorado Convert

    Default Hi Steve, Welcome aboard! : )

    In the past few years I also have turned into a Cadillac lover. Now own three. Most recent aquisition two years ago was my wife's 2016 Cadillac SRX AWD. A lease turn in that had 12,900 miles on it at the time. She loves the car. It is in The Silver Coast Metallic color.

    The Eldorado (click on My Garage photo) under my info in this reply. It has 45K original miles on it. Previously belonged to one of The Getty Oil Heiress girls in California who bought it new at Restor Cadillac (now gone) in Burlingame CA. She had it converted into a Convertible by Coach Design in Westlake Village CA at an additional cost of + $40K over the purchase price. The car just 'sat' in storage in Palm Springs where I picked it up a bit over 3 years ago. Presently and slowly fixing annoying niggly things. It does NOT have the horrible HT4100 Aluminum Engine. Has the cast iron V8. Thank goodness.

    I have also been in the dealership vehicle business in the past. Feel and felt the same as you regarding honesty and customer service. Had several conflicts that led to my leaving three different ones over a few year time frame. Was both a Service Manager and was an ASE Certified Tech. My motto is and was "under promise, over perform".

    Ex. Had a customer vehicle in the shop, and the front struts were leaking. Customer said to proceed, fix it. Parts Department told me that G.M. and we were 'Out Of Stock'. Car was already apart. That it would be 2 - 3 weeks before we'd have them. Me: ????? To me this was crazy! Commonly available struts. A 2 hr. job. So on my own I ordered a new set from O'Reilly down the street to take care of the customer. Job was done and customer was 'Happy'! --- Parts Manager went nuts that I had usurped his authority to take care of the customer. Even though I had begged him to look elsewhere, immediately, and he had refused???? He had been there 'forever' so I got fired. Oh well.

    Subsequently started and ran my own company for over ten years. But out of the automotive business.

    Welcome!
    Last edited by CNC; 05-17-2020 at 06:14 PM.

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  15. #10
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    I always like " when you have your own tools ,people think you know what you are doing". Many people don't even have a metric adjustable but like to give other advise like they know everything.. hahahha

  16. #11
    Junior Member Jayharrington's Avatar
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    2009 XLR Platinum, Black on Black on Black

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    Stevie Cadzz - welcome brother, always good to see a fellow New Yorker!

    I, like you, am new to the XLR ownership (about 10 days). I'm learning as I go along. I also have a 2009 XLR Platinum, but in triple black.

    I have the Chilton Online Manual for our 2009s - and am in the process of PDF'ing/downloading the entire online manual to my computer. Once done, I'll send it off to FedEx Office so they can print and bind physical manuals for me. If you're interested (or if anyone reading this is interested), I can Dropbox link to you the entire manual so you can have that at your disposal. Just PM me.

    Jay

  17. #12
    Pit Crew hawkeye372's Avatar
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    Stevie cadazz one major check or keep track of. Left trunk cubby are the top brains. (I say this and yet everytime I do I need to check mine) Make sure the hole isnít clogged and drainable also purchase a good battery maintainer trickle charger. And maybe also have a battery jump box too. Many times I have been at a show/cruise meet and display the engine. I leave the hood open and forget to shut it. Jinxed Iím on my 3rd battery since Iíve owned the car since 2012. These car if ours are constantly ďonĒ. (Searching for the fob signal). The car never really shuts off. So unless you are driving it every day then get your hands on a tender and plug it in. After 3-7 days then the car starts to drain the battery because itís not being used. In 2015
    I spent a pretty penny and invested in garage tiles. I did the whole single car garage in a day or 2. Spent around 700$ and I think total boxes of tiles with edges were around 22 boxes total. Give or take a couple boxes. But I was leaving on a 4 month trip in January if 16 so I got busy preparing. With the help of these owners on here I had a good battery tender the cars tires werenít sitting on the cement (to get dead spots) brought it to the dealer a couple days before I left and topped up the tire pressure changed the oil, gas stabilizer and Had the car cleaners professionally. So all I had to do was park it and attach the tender. When I got hone in April i started it up and she purred so I drove her and gave her a good run. Cycled the top got her up to speed and enjoyed the ride.


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    date purchased oct 4th 2012 at the time she had 20758 miles on her.

    Every time I see my "BABY" I smile and say to myself, "I still don't believe i am a owner of this Great car".

    Topless is the only way to drive

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