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Next step, Call Cadillac Customer Relations, ask who your District Manager is and their phone number and email address. They may call them a Regional Manager or Zone Manager. This is the person from Cadillac that works directly with the dealers in your area. Mine here has already supplied me...

With our economy the way it is I would think all dealers would be bending over backwards to make the customer happy. The dealers you have described do not deserve to be Cadillac dealers. I would have used the GM's phone and called Cadillac Consumer Relations right then and there. You are...

Or a recall even if it is out of warranty.

I understand what you are saying but you must not understand what I said or maybe I didn't make myself clear. I maybe should have stated if you are in Cadillac Customer Service you can get the question or problem to the correct person at Cadillac that can become involved with the dealer on...

No need to apolgize for the rant, that is what this forum is for. I am aware there are Cadillac dealers out there that are not performing to Cadillac standards. If you are having problems you find out who the District Representative is for your area and contact him. You should also contact...

VIP Invite Jack, I just put the invitation in the mail to you, I already emailed you a copy of my Registration so you should be all set. Have a safe trip and a good time in Bowling Green, hope you find a place to stay.

Correct on your part Jack, I have received no communication from you by email direct to me, forum pm, so forth umtil a voice mail a few minutes ago on my home phone. It is now obvious you did not type in my email address correctly. I am sending you a pm through the forum with the correct...

RA, I received just the same as everyone that registered early, an email confirmation that I registered. I knew when I registered and charged it to my credit card that it was non refundable. When I posted that I was not going I was contacted by someone on the forum that I met last year asking...

I have made the same offer and it still stands, anyone want the registration and ticket to the party for two just contact me and I will mail them to you.

My seats do such a fantastic job of cooling that I feel as if I am sitting on a block of ice. On long trips in the summer they are a total plus for creature comfort. I have 24,000 on mine so nothing is showing any signs of wear and tear yet.

If you are really part of Cadillac Customer Service I should think you would be jumping in to help solve some of the problems the owners are having with their XLR's rather than telling them to be sure and let you know when the problem is resolved by their dealer. This comment is coming from a...

Valet Key Picked up the Valet Key this morning and had it programmed into the vehicle so everything is a go. Cost, $57 and change and Cadillac just lost thousands of dollars in good will and reputations. What stupid people.

HOW DUMB IS DUMB? Pretty Damn Dumb, Some nut cake at Cadillac decided they would no longer supply the Valet Key for the 2011 DTS. The system is worthless if you don't have the Valet Key. My dealer has ordered one so I hope it will work as I use the Valet system all the time. They also left...

Isn't it funny how we all see things, what is not attractive to some may seem to have a Classic, tastefull appearance to others, what is freaking awesome to some may be gaudy and cheap lookimg to others. I love my Original Equipement Windscreen, it does a great job of reducing airflow and to me...

Have the original grill from my '06 XLR and the four original rims that need to find a new home. Even though I have plenty of storage space in the AZ garage I just don't want to move them, would rather sell to help cut down on clutter. If interested please send a pm. Everything is in the best...

WINTER STORM WARNINGS ON PIKES PEAK, raining really hard at my house and toronado warnings and watch for several counties in Colorado. The rain is a very welcome change in the weather for us, we have been praying for rain to help with all the fires in the state.

You might want to check out TUMI luggage. I have a Black Leather Duffel plus a bag on wheels made out of composite similar to the body of the XLR that fits in the small space when the top is down. I also have some other TUMI bags and find they are of excellant quality. They beat the Cadillac...

My sister in law has decided not to buy my 09 DTS from my dealer, too bad as they quoted her exactly what they allowed me for the trade in. Today, Mark hand painted the pin stripes, wreath encompasing the monogram and added two stars just behind the rear doors above the pin stripes. Royalty...

A little history of Cadillac experience, bought my first Cadillac at 25 years of age, just bought my 14th Cadillac at the age of 77. Fifty two years of being a Cadillac owner. If Cadillac gets a complaint on a dealer they do step in and follow up. The manufacturer wants to keep the owners...

So now your next step is to directly contact you Cadillac Zone/Regional Manager. He will call on the dealer and teach him what that plan means and that is does transfer to the new owner. I know from first hand experience, I am well acquainted with my Regional manager and he is one of the best...