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Recent content by CadillacCustomerService

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    Roof panel separating on an '04

    Hi, 2WheelWrench. It’s been a few days, and I wanted to take a moment to follow up with you again. As mentioned, our team would be happy to work alongside your dealership to ensure that this concern with your roof panel is addressed. We can be reached at socialmedia@gm.com with either “ATTN...
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    Roof panel separating on an '04

    We sincerely regret to hear that you are experiencing this concern with your roof panel, 2WheelWrench. We realized that you are seeking advice from other forum members. However, if you would like to have an additional layer of assistance with your certified dealership, we’d be happy to ensure...
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    Help! XLR Hardtop Operation Has Stopped Functioning & Now the Trunk has also Stopped Working

    Hey joaustin, Sorry to hear about your experience at the dealership. It is important to us that you have a positive experience each visit. If you would like, we can reach out to the dealership about your concerns on your behalf to gather additional information. Please private message me your...
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    New battery, still won't start?

    Hey Rich, I'm so glad that she was finally able to start! If you ever decide to bring her into the dealers in the future, I am here to help you if you need anything. Please keep us all up to date on your Cadillac. Regards, Vivian K. Cadillac Customer Care
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    Stabilitrak message

    rss53xlr, Your technician will be able to access more technical information than me. Also, they are going to be in the best position to assist you because they are certified technicians. If you want send me over your VIN in a private message I'll do a little research on my end to see if there...
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    Stabilitrak message

    Hello rss53xlr, I understand going back to have your vehicle serviced can be frustrating. I'm sorry you're headed back to the dealer this Saturday. If you would like an additional layer of support or have any questions don't hesitate to reach out. Please keep us updated. Katie O. Cadillac...
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    Stabilitrak message

    Hello Mitch F. Jacobs, I apologize you're getting a warning light on your vehicle and it is driving sluggish. Are you considering taking it into the dealership to have it diagnosed? Please let me know if you have any questions. I am happy to answer them and assist in any way. Katie O...
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    Service Ride Control & Top Not Secure messages

    Hello Chuck, I'm sorry to see you are running into a few issues with your vehicle. It appears you are just trying to gather information from the forum members, but if you would like our assistance please send us a private message. We are happy to work as a liaison between you and the...
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    top wont go up

    Hello airmike, I apologize for the inconvenience this has caused but it appears the dealership is being extremely cooperative. If you should have any questions or would like my assistance please let me know. Katie O. Cadillac Customer Care
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    Important! locked out of my XLR

    Oh no, Tommy10! I'm sorry you are locked out of your vehicle. Thankfully it is parked in your garage. Are you still unable to get into your vehicle? If you would like my assistance please send me a private message with more information. Please include your VIN, contact information, mileage and...
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    passenger airbag disable?

    Hello Phrede, This is a great question. Based on the owner’s manual for the 2008 XLR-V, the passenger seat is designed with a sensing system that will turn of the front passenger’s airbag and seat-mounted side impact airbag based on certain conditions. The passenger sensing system works with...
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    Oil leak survey

    Hi hawkeye372, Sorry for the oil leak issue you've recently encountered with your XLR. Glad to hear you were able to bring your vehicle in for service at your local dealer and they will be replacing necessary parts to resolve this concern. Please keep me updated after you pick up your vehicle...
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    GM Extends Supercharger Warranty On 2009 -2013 Cadillac CTS-V

    Hello cubby558, You are more than welcome. Thanks for letting us know. We are always happy to assist our customers anyway that we can, so don't hesitate to reach out to us via private message or by email at socialmedia@gm.com if needed. Sincerely, Laura M. Cadillac Customer Care
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    GM Extends Supercharger Warranty On 2009 -2013 Cadillac CTS-V

    Hi Cubby558, I’m sorry you have been experiencing a rattling noise over the past month. I see you are considering going into the dealership to see if this rattling noise is correlated to the supercharger special coverage. Do you need help setting up that appointment? If so, I would be happy to...
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    Help! rearview mirror reading lights qill not go off

    Hi Janemc05, I am sorry to hear you are also experiencing a concern with the rearview mirror lights staying on. I see forum members are trying to assist you and Phrede recently offered insight to your situation as well. I researched this concern in the owners manual, and was unable to find any...
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